Reset Password
If you have forgotten your password, you can easily reset it on the website.
To reset your password:
Click on the Sign In button on the main page
![](https://downloads.intercomcdn.com/i/o/293668532/819bd4ce9a8256823922510c/22121B42-7D56-4C63-B273-AA0376D4AA5C_4_5005_c.jpg)
While on the sign-in page, click on Forgot Password?
![](https://downloads.intercomcdn.com/i/o/293682650/632e92f283f3d93d5e22c377/DC4C089B-3DA7-4298-903B-3AB1A4852D33_1_201_a.jpg)
Enter your email address and click Send Instructions
![](https://downloads.intercomcdn.com/i/o/293682755/5d3dd0fce7c187a150db3e83/4916C7A1-D201-48C4-BC2F-164C0D599A45_1_201_a.jpg)
A confirmation will appear that the reset email has been sent
![](https://downloads.intercomcdn.com/i/o/293683191/a1cfbc8e25052977a5dc0271/D9D1EC74-40FE-4456-98AB-FCC160F0C904_4_5005_c.jpeg)
Go to your email and click on the Reset password link provided in the reset email
![](https://downloads.intercomcdn.com/i/o/293683280/1ee591bc31153ffc84f73e23/2F1E4A88-29B3-4844-A069-1B13F56AF27D_1_201_a.jpg)
Enter your new password and click Change Password
![](https://downloads.intercomcdn.com/i/o/293683571/c64ce46e2c3e59eebe335b63/0773E7DA-5EF0-4F72-9646-141B5E55F116_1_201_a.jpg)
A confirmation message will appear, and you will be automatically redirected to the home page to log in
![](https://downloads.intercomcdn.com/i/o/293684868/81b65ec0527f25c091c4e906/C1DAE74D-9385-4768-8066-1F9923E6BF8A_1_201_a.jpg)
NOTE: You cannot reset your password via apps. You should first reset it on the website then the changes will be applied to app log-in credentials.
CONTACT US
We’re available to our members! If you need help with any of your NineStar Connect services, use the link below to get in touch.
CONTACT US